Privacy Policy
Last updated: December 30, 2025
AWEB LLC ("AstroVoice," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website astrovoice.live and use our AI communication services (the "Service").
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Data").
- Account Information: Name, email address, phone number, business name, and billing information provided during registration.
- Communication Data: Content of SMS messages, transcripts of voice calls, and contact lists uploaded for campaigns.
- Usage Data: Information about how you interact with our dashboard, including IP addresses, browser types, and log files.
2. How We Use Your Information
We use your data to:
- Provide, operate, and maintain our AI voice and messaging services.
- Process transactions and manage billing.
- Comply with telecommunication regulations, including A2P 10DLC registration with The Campaign Registry (TCR).
- Improve our AI models and system performance (Note: We do not use customer data to train public foundation models).
- Detect and prevent fraud, spam, and abuse.
3. Data Sharing & Third Parties
We do not sell your Personal Data. We share data only with:
- Service Providers: We utilize trusted third parties such as Twilio (telephony), OpenAI (AI processing), and Stripe (payments). These providers are contractually obligated to protect your data.
- Legal Obligations: We may disclose information if required by law, subpoena, or to protect the rights and safety of AstroVoice and its users.
4. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes set out in this policy. Voice recordings and transcripts may be retained for a limited period to allow for quality assurance and debugging before being permanently deleted or anonymized.
5. Security
We implement industry-standard security measures, including AES-256 encryption at rest and TLS 1.2+ in transit. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact our privacy team.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
AWEB LLC
Email: privacy@astrovoice.live